Privacy Policy

1. Definition of personal data

For a better understanding of our privacy policy one must take into account what is “Personal Data”. We must understand as “Personal Data” any information concerning an identified or identifiable physical person. Among others, name, surnames, postal and electronic address and telephone number are included.

2. Treatment of personal data

According to what is established by the Act 15/1999, of 13 December, on Personal Data Protection, we inform you that any personal data you provide us through our website, e-mail or using our app, will be included in the automated files whose ownership corresponds to HOOPTAP, S.L., domiciled at C/ Martínez Cubells 7, post code 46002 Valencia, with the object of being used to manage your request of information, send you advertising communications and be able to provide you with access to the services. HOOPTAP communicates the user the non-obligatory status of such data collection, excepting the fields where the opposite is stated. Notwithstanding, failure to fill in such data could stop HOOPTAP from providing every service related to those data, relieving it of any responsibility for not delivering or partially delivering these Services. It is the responsibility of the user to provide the data truthfully, reserving HOOPTAP its right to exclude from the services any user who has provided false data and/or data which do not meet the Legal terms and Conditions of use, without prejudice of any other actions applicable under the Law.

3. Use of cookies and similar technologies

Cookies are alphanumeric identifiers that we transfer to the hard drive of your computer through your browser to allow our systems its recognition so that they tell us how and when the pages of our site are visited and by how many people. HOOPTAP’s cookies do not collect personal data, and we do not combine the data collected through cookies with other personal data to know who you are or your e-mail address. Most browsers have the option of deactivating the cookies function, which prevents your browser accepting new cookies, and also allows you to decide if you want to accept each new cookie in a variety of forms. To get more information about cookies and how to reject them, click here. HOOPTAP uses Google Analytics to understand better who uses the Service and how people are using it. Google Analytics uses “cookies” to collect and store anonymous information, such as the length of the visit, visited pages, permanence in each page of the website, IP address and type of operative system used. We use this information to improve the Service and make it engaging for the highest amount possible of users. Google has developed a plug-in for the browser that allows you to deactivate Google Analytics’ tracking software. Every user must read and accept our Cookies Policy before browsing this web portal.

4. Security in Information Processing

From HOOPTAP we do our best to fulfill our obligation of secrecy on personal data, so we adopt every necessary measure to avoid their alteration, loss, unauthorized treatment or access, always in view of the state of technology. In particular, we use SSL (Secure Socket Layer) encryption technology, which gives us a secure data transmission, so that only those implicated in their handling can read them. Encryption avoids individuals from outside HOOPTAP intercepting information and knowing its content.

5. User rights

Every user can exercise the rights to access, opposition, rectification and cancelation through an e-mail sent to privacy [@] a photocopy of their ID. It is important to note that users can oppose the use of their information with advertising purposes, as well as to revoke their consent at any moment (without a retroactive effect). They can likewise oppose to receive further commercial mail by clicking on it and following the instructions provided.

6. Modifications in the privacy policy

Our Privacy Policy can experience updates, due to legal changes and needs, as well as to improvements and changes in the way of offering and providing services and utilities of the app. Therefore, we recommend you to visit and access our Privacy Policy periodically, in order to have access and know the last changes on it. In case these changes are related to the user’s consent, an independent and separated notification will be sent in order to garner it again. In case any doubt or question has arisen about our Privacy Policy during the reading, or you want to exercise any right or action related to your personal data, please contact us in the electronic addresses previously indicated.

This post is also available in: Spanish

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